Returns & Refund Policy

We strive to ensure your satisfaction with every purchase. Our returns and refund policy applies to specific situations where the product does not meet your expectations due to factors beyond your control.

Eligible Reasons for Returns or Refunds

We offer returns and refunds under the following circumstances:

• Item Not Received: If your item has not arrived within 35 days of purchase, you are eligible for a refund or replacement.
• Damaged on Arrival: If your product arrives damaged, you can request a return or refund by providing photographic evidence of the damage within 7 days of receiving the product.
• Doesn’t Match Description: If the product significantly differs from the description or images provided, you may be eligible for a return or refund. Please provide photos for verification.

How to Request a Return or Refund

If your case matches one of the reasons listed above, follow these steps to request a return or refund:

1. Contact our Customer Support Team with your order number and a detailed explanation of the issue.
2. Provide Evidence: If applicable, submit clear photos showing any damage or discrepancies with the product description.
3. Approval and Next Steps: Once approved, you will receive further instructions on how to proceed with the return or refund process.

Refund Process

Once your return or refund request is approved:

• For Returns: We will provide instructions on how to return the item (return shipping fees may apply). In some cases, returns may not be necessary, and a refund may be issued directly.
• Refund Processing: Refunds will be processed within 5-10 business days after we approve your request or receive the returned item.
• Refund Method: All refunds will be issued back to the original payment method used for the purchase.

Important Notes

• Change of Mind: We do not accept returns or refunds for reasons such as changing your mind or dissatisfaction if the product matches the description and was delivered in good condition.
• Shipping Costs: Unless otherwise stated, the customer may be responsible for return shipping costs if a return is required.

Contact Us

If you have any questions or need further assistance, please reach out to our Customer Support team. We’re here to help!